home
***
CD-ROM
|
disk
|
FTP
|
other
***
search
/
Columbia Kermit
/
kermit.zip
/
newsgroups
/
misc.19950929-19951130
/
000219_news@columbia.edu_Thu Oct 26 03:21:28 1995.msg
< prev
next >
Wrap
Internet Message Format
|
2020-01-01
|
2KB
Received: from apakabar.cc.columbia.edu by watsun.cc.columbia.edu with SMTP id AA24556
(5.65c+CU/IDA-1.4.4/HLK for <kermit.misc@watsun.cc.columbia.edu>); Fri, 27 Oct 1995 15:34:53 -0400
Received: by apakabar.cc.columbia.edu id AA02737
(5.65c+CU/IDA-1.4.4/HLK for kermit.misc@watsun); Fri, 27 Oct 1995 15:34:51 -0400
Newsgroups: comp.protocols.kermit.misc
Path: news.columbia.edu!sol.ctr.columbia.edu!news.msfc.nasa.gov!elroy.jpl.nasa.gov!usc!hookup!nic.ott.hookup.net!noc.tor.hookup.net!ve3ied!whome!telly!evan
From: evan@telly.telly.org (Evan Leibovitch)
Subject: Re: New Kermit Tech Support Policies
Message-Id: <DH1DBt.9Ju@telly.telly.org>
Date: Thu, 26 Oct 1995 03:21:28 GMT
References: <46gt4j$jpl@apakabar.cc.columbia.edu>
Organization: Sound Software Ltd., Brampton, Ontario
Lines: 35
Apparently-To: kermit.misc@watsun.cc.columbia.edu
In article <46gt4j$jpl@apakabar.cc.columbia.edu>,
Frank da Cruz <fdc@watsun.cc.columbia.edu> wrote:
>This is to announce new technical support policies for Kermit software.
>Effective immediately, but with a grace period extending through
>November 30, 1995:
> . Phone support may be obtained by calling +1 (900) 555-5595.
> Calls to this number cost $2.50 per minute.
> . Phone support may be also be obtained by calling +1 (212) 854-5126.
> The cost of each call is $25.00
> . Phone support is available at no charge to tech-support liaisons at
> sites that have purchased site licenses or bulk right-to-copy licenses.
>Technical support is also available at no direct charge as follows:
> . On the Web.
> . By netnews.
> . By email to kermit-support@columbia.edu.
Excellent. This is a fine way to provide support, and much in line with
what other software organizations have done to keep support overhead to
a minimum. It provides significant incentive for people to RTFM, while
providing adequate no-cost channels to report genuine (suspected) bugs.
Now that the "it costs too much to support" excuse is gone, will this
new support policy allow the Keepers of Kermit to liberate themselves
from their silly anti-CDROM-distribution position?
--
Evan Leibovitch, Sound Software Ltd., located in beautiful Brampton, Ontario
SCO & Novell Unix Master Reseller / evan@telly.org / (905) 452-0504
There are two types of people: those who divide people into two types,
and those who don't.